Aspect Software Named as Finalist in 2008 Techworld Awards

Aspect Software, Inc., the world’s largest company solely focused on Unified Communications for the Contact Center, today announced that Aspect Unified IP, an all-in-one IT-ready contact center solution, is a finalist in the ‘VoIP/Convergence Product of the Year’ category of the 2008 Techworld Awards.
 
Each award finalist is selected based on product specifications, pricing, customer testimonials, and the technology capabilities, including technical performance and innovative features that differentiate the product from the competition. Judging is carried out by an independent panel of industry luminaries together with the editorial board of Techworld.com.  The category winner will be announced at the 2008 Techworld Awards dinner at the indigO2 club at the O2 Arena in London on 11 June 2008.
 
“Aspect Software is committed to educating companies on the value of IP in the contact center and how taking a unified approach with a product like Aspect Unified IP will enable them to improve performance, enhance agent productivity, reduce costs and deliver a better customer experience,” said David West, senior vice president, Europe, Middle East and Africa regions, Aspect Software. “Voice over IP will play a key role in growing telephony and technology trends such as Web services, unified communications, and Software as a Service (SaaS), and Aspect is clearly helping companies incorporate these technologies into their business strategies with IT-ready, all-in-one, SIP-based solutions. This nomination validates that the industry and our customers are seeing the tangible benefits that our unified platform can deliver.”
 
Aspect Unified IP is a session initiation protocol (SIP)-based voice over IP (VoIP) unified contact centre solution that provides automatic call distribution (ACD), predictive dialling, voice portal capabilities, Internet contact, workflow management, multichannel recording and quality management to help organisations achieve their customer service, collections and sales and telemarketing business process goals.
 
The 2008 Techworld Awards cover 24 separate categories from Security Software Product of the Year to Mobile Application Product of the Year and IT Department of the Year. Backed by the resources of IDG Communications, the largest IT publishing company, the Techworld Web site provides articles on technology, product reviews, how-to pieces and the latest news on networking products.  Techworld’s editors combine a wide experience of technology with in-depth knowledge of the networking marketplace.
 
Aspect Software Inc. founded the contact centre industry and is now the world’s largest company solely focused on unified communications for the contact centre. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100. For more information, visit www.aspect.com.