Global Connect Releases Outage and Restoration Platform

Global Connect, the leading provider of cloud-based hosted dialing and communication services, announces the launch of an outage and restoration platform designed to help utility and telecommunication providers.  Global Connect’s customizable Application Programming Interface (API) allows providers to send automated voice, email and text messages to customers who have been affected by outages.

“In today’s competitive environment, it is more important than ever for utility and telecommunication companies to maintain high levels of customer service and satisfaction,” said Darrin Bird, Chief Operating Officer of Global Connect.  “The ability to communicate with customers quickly, easily and cost-effectively in the case of an outage is a vital tool for companies that want to ensure customer satisfaction by providing superior service.”

Using Global Connect’s outage and restoration API, utility and telecommunication providers have the ability to:

• Send automated messages informing customers that the company is aware of the outage affecting their area
• Send periodic updates throughout the day, notifying customers of the company’s progress and reassuring them that the outage is being addressed
• Deliver messages in multiple languages, based on the language preference of the customer
• Send messages at any time, from any location
• Send a broadcast immediately upon the restoration of service

In addition to this outage and restoration platform, Global Connect also provides an automated customer service survey platform that allows organizations to evaluate the level of service provided by its customer service representatives.  Customers are requested to answer a series of service-related questions by simply pressing a particular key on the telephone keypad.

“You can’t manage what you can’t measure, and Global Connect’s customer service survey platform makes it easy for organizations to analyze, and ultimately improve, the level of service they provide,” explained Bird.  “Our real-time, detailed, customized reports give companies all of the information they need to ensure that their service standards are being met.”

Global Connect, the industry’s leading provider of cloud-based hosted dialing and communication services, is a privately held company that has corporate offices in Mays Landing, New Jersey.  The company supports thousands of clients utilizing seven regional sales and service offices throughout the United States and Canada.  Global Connect has Data Centers in Pennsylvania, New York and Canada.