PR - TouchStar Announces New Partnership with ServiceFirst

Denver-based TouchStar, a call center technology provider, and ServiceFirst Inc., a the provider of hosted service industry software, last week announced a new partnership designed to unify field service, sales, and office personnel to increase revenue, efficiency, and overall service quality.  The offering is tailored to the needs of field services businesses such as:  HVAC, plumbing, electrical, pool & spa, irrigation & landscaping, security & alarm, refinishing, and telecommunications.

Service organizations are now empowered with all the capabilities of full on-site systems at a price point that is appropriate for small and medium sized businesses.  The combined offering includes tools to drive revenue, simplify dispatching, match the technician’s skill sets, and check parts availability.  This helps ensure a positive experience for the customer while growing the service business.

"Our partnership with ServiceFirst creates a powerful solution for service companies that drives revenue and improves customer service," said Brian Smits, TouchStar’s Global Director of Marketing. "Service companies are now empowered with automated service call reminders, intelligent screen pops with customer information & service history, automated service order entry, call flow management, complete customer service center reporting, and cross sell and up sell outbound campaigns."

"We are enabling a dramatic business transformation for the millions of small and medium field service companies across the country," said Chuck Simmons, CEO of ServiceFirst, Inc. “For the first time, these businesses can easily access the powerful tools available for every part of their operation, and do so remotely without the large traditional license and integration services investment previously required."  

On-Demand and On-Site versions of the solution are immediately available.