PR - TeleTech Signs Expanded Agreement with Telecom Company

TeleTech Holdings Inc. (Nasdaq:TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has renewed and expanded a multiyear agreement with a worldwide provider of wireless voice and data, broadband Internet, and fixed-line phone services.

TeleTech first began working with the client several years ago and the business has continued to grow since that time. Under a multiyear agreement worth more than $40 million, TeleTech will be serving the client from state-of-the-art delivery centers in Europe and Latin America. Multilingual services include inbound phone, Web, and email support. The company’s scalable, innovative global delivery model was a key differentiator for the client, as was TeleTech’s proven track record with the client’s customers.

"We are thrilled to support this client’s multilingual customers in Europe and Latin America," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "Our global sourcing model supports multinational clients seeking various levels of BPO support, allowing them to expand and diversify in markets all over the world."

TeleTech, a leader in serving the communications services industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.