Ontario Systems Partners with Nexidia, Offering Speech Analytics Solutions to Customers

Ontario Systems, a leading receivables management technology and services provider, announced a new partnership with Nexidia today, with plans to offer the latter’s suite of speech analytics products to customers using its contact management suite of products to ensure quality, compliance, and complaint resolution across their call centers.

“Nexidia has applied years of research and development to deliver a comprehensive range of solutions for audio and video search,” says Trevor Chamberlain, Nexidia’s VP of Channels & Alliances. “We’re excited to offer Ontario Systems customers the tools they need to identify new ways they can improve collection efforts.”

The technology on which Nexidia’s solutions are built locates patterns that successful collectors use to achieve success. Ontario Systems customers can use the company’s speech analytics products to better control processes, policies, and compliance by analyzing recordings to ensure quality is of a certain level.

“The opportunity to partner with such an established leader in any industry is always an exciting one,” says Ron Fauquher, Ontario Systems CEO. “Our partnership with Nexidia fills a true market need during a time when receivables managers require new avenues to bolster their collections operations. We look forward to serving our customers on an even deeper level with the technology they deserve and demand.”

Ontario Systems, LLC is a leading provider of accounts receivable and strategic receivables management solutions for the collections and healthcare industries. Offering a full portfolio of software, services, and business process expertise, Ontario Systems customers include nine of the 10 largest collections agencies, and three of the five biggest health systems in the U.S., with 55,000 representatives in more than 500 locations. To learn more about how Ontario Systems can help power up your receivables, visit OntarioSystems.com.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit nexidia.com.