Nexidia Holding Webinar to Help Collections Agencies Comply with New Regulations

Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today is hosting a webinar demonstrating how debt collectors can analyze all of their recorded phone interactions in order to meet the rigorous requirements of the new Dodd-Frank Wall Street Reform and Consumer Protection Act.

Winds of Change: Thriving in the Changing Collections Landscape will be offered Tuesday, Nov. 15, at 1 p.m. EST. Michael Fitzpatrick, Director of Nexidia’s Collections Industry practice, will explain how Nexidia’s Enterprise Speech Intelligence Collections Edition helps companies ensure regulatory compliance while reducing their costs.

Nexidia ESI Collections Edition can search 100% of daily recorded audio to quickly find possible non-complaint agent behavior, enabling businesses to proactively address issues. Fitzpatrick will discuss agent best practices and how Nexidia’s speech analytics technology provides total visibility into debtor interactions to ensure compliance with the new regulations, whose steep fines for collection businesses become effective over the next 18 months. For collection companies, federal fines for non-compliance can range between $5,000 and $1 million per infraction.

“The severe penalties for making a misstep in complying with the complexities of the new Dodd-Frank Consumer Protection measures could ruin a collections business,” said John Willcutts, president and chief executive officer of Nexidia Inc. “Nexidia can pinpoint compliance issues, and put focus on agent performance so that collections business can better comply with regulations, reduce violations, and maximize revenue in a more highly regulated world.”

Nexidia offers a low-cost way for collections agencies to get started, with a fixed-price program during which Nexidia will analyze a significant body of recorded interactions and provide a formal report highlighting areas of opportunity and concern plus a call to action on how the agency can improve in key areas related to the new requirements in the Dodd-Frank act.

To register for the one-hour webinar, go here.

Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation.