Thailand?s Largest Wireless Operator Signs BPO Consulting Contract with Convergys

Convergys Corporation, a global leader in relationship management, announced today that it has signed two transformational consulting contracts with Advanced Info Service PLC (AIS), the largest wireless operator in Thailand.

Under the terms of the multi-year contracts, Convergys will provide advisory services to transform AIS’ customer relationships, using relationship management insight and technologies developed and applied as one of the world’s largest outsourced contact center companies. AIS will use Convergys’ solutions and consulting methodologies to reduce churn, retain customers longer, and increase sales, turning the contact center into a sales and service center. An important relationship management tool, Convergys’ Dynamic Decisioning Solution will be a key component of the solution allowing customer service agents to provide consistent and proactive care to AIS customers.

“We have a long-standing relationship with Convergys, and have been very impressed with their holistic approach that blends consulting and technology,” said Surawat Shinawatra, Managing Director, Advanced Contact Centers, AIS. “The Convergys solution will enable AIS to keep up with the cutting-edge advances in contact center operations, allowing us to improve customer retention across multiple customer touch points.”

“When we sought to transform our service center model we recognized Convergys has extensive expertise in effectively transforming contact centers into revenue generating sales and service centers. We were convinced that partnering with Convergys was best to ensure success for AIS,” said Vilasinee Phuddiskarant, Executive Vice President Customer Services Management, AIS.

“This is wonderful example of how our focus on relationship management can benefit a valued client,” said Iain Hackett, vice president and general manager of Convergys’ Asia-Pacific operations. “By creating a customer driven sales culture where systems, communication, and routines align to customer needs, we can assist AIS in transforming its customer relationships.”

Convergys clients rely on us to lend insight from our global experience to address key business challenges that drive revenue and control costs. Our consulting services provide not just technical, but true operational expertise to meet critical business requirements for business systems and customer solutions. Leveraging intelligence gained from our 25 years of operational experience in Customer and HR Solutions, our Consulting & Services offerings apply a customer-centric view to positively impact key drivers of business success.

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.

For 25 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages.

Convergys is a member of the S&P 500 and has been voted a Fortune Most Admired Company for seven consecutive years. We have approximately 75,000 employees in 84 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.