Vodacom Capitalizes on Risk Support from PIC Solutions

Vodacom, the South African cellular communications market leader, has signed a RiskMentor consulting contract with PIC Solutions with the goal of the continual advancement of Vodacom’s credit risk practices.

Vodacom provides world-class services to more than 24 million customers in South Africa, Tanzania, the Democratic Republic of the Congo, Lesotho and Mozambique. The recent introduction of mobile number portability to the South African cellular market has increased the focus of service providers on converting prepaid customers to contract agreements. This challenge brings with it a requirement for increased scrutiny in credit management practices.

In order to overcome these obstacles Vodacom has signed this RiskMentor contract with PIC Solutions to take advantage of PIC’s credit risk experience with telecommunications providers across the Europe, Middle East and Africa region.  Through this RiskMentor contract, Vodacom will make use of resources from many areas of PIC Solutions’ expertise, including credit risk management consulting, analytics and software services, for all their credit risk initiatives.

In addition, Vodacom has access to PIC Solutions’ range of turnkey offerings including risk management functions, capacity planning, new and existing account profitability analyses and fraud management solutions. These services are designed to allow Vodacom to capitalise on PIC Solutions’ expertise, enabling them to implement effective policies and procedures focused on delivering bottom-line business benefits. 

Veran Kathan, Managing Executive: Credit and Risk at Vodacom, comments, “The telecommunications industry is increasingly competitive and Vodacom is committed to providing innovative products that enhance our customers’ communications experience. PIC Solutions understands the dynamics of our industry and this RiskMentor contract provides us with the unique consulting expertise needed to address the challenges we face in profitably growing our client base.”

Stephen Leonard, Managing Director of PIC Solutions, adds, “This RiskMentor contract is designed to provide Vodacom with the consulting expertise to address industry dynamics, fraud management and to improve client acquisitions. We look forward to further developing our relationship with Vodacom and adding significant value to their new business initiatives.”