TeleTech Attains Payment Card Industry Certification

TeleTech Holdings, Inc. (Nasdaq: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has attained Payment Card Industry (PCI) compliance in its global operations. TeleTech is proud to be among the first companies in the BPO industry to attain certification in this important, industry-developed security standard.

The PCI data security standard is a collaborative effort by Visa, MasterCard, American Express, and Discover to protect personal consumer information. The standard establishes 12 security requirements that all members, merchants, and service providers must adhere to.

"When consumers use bankcards at any point of sale, they want assurance that their account information is safe," said Carol Kline, TeleTech’s chief information officer. "Safeguarding consumer data on our clients’ behalf has been part of our security best practices for more than two decades, and our global PCI compliance continues TeleTech’s industry-leading approach to safeguarding sensitive financial information."

PCI compliance is required of all merchants and service providers that store, process, or transmit credit card holder data. The program applies to all payment channels, including retail, mail/telephone order, and e-commerce.

About TeleTech
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 27-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support more than 250 business process outsourcing programs serving approximately 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 50,000 employees utilizing 39,600 workstations across 86 delivery centers in 17 countries. For additional information, visit www.teletech.com.