Municipal Services Bureau Expands Collections Reach in Philadelphia

Gila, through its business unit, Municipal Services Bureau (MSB), announced Thursday it has been selected by the City of Philadelphia to provide outsourced collections services on a number of its delinquent accounts. This is just one of several collection contracts MSB currently has in the City.

“We are delighted to expand our reach in Philadelphia with this new agreement. It has been our pleasure to work on the City’s behalf to collect for various entities, and we intend to continue delivering exceptional results,” said Bruce Cummings, CEO of MSB. MSB will work for the City to collect some of its delinquent water accounts and its court judgments for excess false alarms and code violations.

“We chose Municipal Services Bureau after an extensive competitive process,” said Daniel Cantú-Hertzler, Chair of the Corporate and Tax Group of the City’s Law Department. “We were impressed by their presentation of its collections methodology, its reported results for other governments, and its strong commitment to ethics,” he added.

“MSB works exclusively with government agencies, and our unique experience enables us to find solutions to improve recovery rates and generate revenue for our clients,” Cummings added.

MSB is currently under contract with the City for debt collections, and also works with other agencies within Philadelphia.

Founded in 1991, Municipal Services Bureau offers outsourced collections, payment processing and call center services to governmental entities nationwide. Headquartered in Austin, Texas, MSB empowers talented employees with advanced technology, data management tools and leading edge business practices to exceed the expectations of its clients. MSB currently works with more than 550 clients in 36 states and is licensed to collect throughout the United States. The company has achieved the Professional Practices Management System (PPMS) certification from the Association of Credit and Collections Professionals (ACA International). Additionally, the Company is a SAS 70 (Type II) certified service organization and maintains an A+ rating with the Better Business Bureau. MSB is also a sustaining member of the National Association for Court Management (NACM).