Aspect Awarded Contact Center Applications Vendor of the Year in Asia Pacific by Frost & Sullivan

SINGAPORE — Aspect, a global provider of unified communications (UC) and collaboration services and software, today announced that it has been awarded the Frost & Sullivan award for 2010 Contact Center Applications Vendor of the Year in the Asia Pacific region. Aspect received this award in recognition of its exemplary business growth and performance in the Asia Pacific region in 2009, including significant new customer wins in new and existing vertical market segments, as well as its success in gaining momentum in unified communications applications deployment in contact centers.

According to Frost & Sullivan, the Contact Center Applications Vendor of the Year award is the most prestigious annual award conferred by the consulting firm within the contact center industry in Asia Pacific and was one of 29 awards presented on June 10 at the 2010 Frost & Sullivan Asia Pacific ICT Awards banquet in Singapore.

The Frost & Sullivan Asia Pacific ICT Awards are held annually to recognize companies and individuals that have pushed the boundaries of excellence – rising above the competition and demonstrating outstanding performance across the region.

Manoj Menon, Partner & Asia Pacific Managing Director at Frost & Sullivan said, "Aspect Software is a leading player in the contact center applications industry with good market presence in the Asia Pacific region. Its unified communications applications for contact centers have enabled enterprises to enhance their service offerings, addressing key challenges of proprietary architectures.

“The company’s strong track record in workforce optimization and professional services has earned it the largest gain in market share in 2009 within the contact center applications market. With its consistent leadership in the outbound systems market segment and its strategic partnership with Microsoft, Aspect Software has risen above the economic climate that adversely affected many of its competitors last year,” he added.

An independent panel of judges including analysts and CIOs assessed Aspect’s growth in 2009 on the following key criteria, which formed the basis for the award:

Revenue and revenue growth
Market share and growth in market share
Growth in customer base/key customer wins
Portfolio diversity
Product/solution differentiation
Business/market strategy
Thought leadership

"Receiving the ‘Contact Center Applications Vendor of the Year’ award from Frost & Sullivan is a great honor. The award underscores our continued leadership in the Asia Pacific region, and demonstrates that contact centers here are looking for a business partner that understands their need to adapt to a changing communications climate with customers," said Lui Sim Hua, Senior Vice President, Asia Pacific and Middle East, Aspect.

“Aspect’s focus today is about enabling our customers to take advantage of next generation contact center solutions to participate in exciting advances in communications and collaboration. We do this through our ongoing technology innovation in creating unified communications applications on a unified platform to optimize key business processes in the contact center,” said Lui.

For more information on the Frost & Sullivan Asia Pacific ICT Awards, visit www.ict-awards.com.

About Frost & Sullivan
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About Aspect
Aspect is a global software and IT services firm specializing in applying Microsoft® unified communications and collaboration to help customers achieve optimal results through enhanced business processes across the enterprise and in the contact center. Aspect provides IT consulting, integration services and business applications. For more information, visit www.aspect.com.

Follow Aspect on Twitter at http://www.twitter.com/AspectUC.