Executive Change: Aspect Software Names Kevin Schwartz EVP of Global Professional Services

Aspect Software, Inc., the world’s largest company solely focused on Unified Communications for the Contact Center™, today announced the appointment of Kevin Schwartz as executive vice president of global professional services. In this role, Schwartz’s responsibilities will include providing global executive leadership and direction for the Aspect® Professional Services organization, which supports customers with the services, skills and resources to successfully integrate, tailor, deploy and optimize Aspect products.

Schwartz is also responsible for building a professional services and systems integration practice for Microsoft’s unified communications software that is a significant part of the Aspect Software Unified Communications for the Contact Center strategy. The initial objective of the new unified communications services practice is to help customers deploy, customize and manage Office Communications Server in contact centers and throughout organizations for software-powered voice, instant messaging, presence and conferencing.

"It is exciting to be joining a leading team at a time where the products and services that Aspect Software offers, particularly related to unified communications, can create such a competitive edge for the companies that use them. The Aspect unified communications services practice is going to be an important enabler to helping companies achieve their UC strategies,” said Schwartz. “Plus, as more and more companies implement contact centers in multiple locations around the globe, it’s important to develop a services organization that can offer a global perspective on the contact center industry while delivering best practices based on specific regional requirements. These two initiatives are paramount for me in this new role.”

Schwartz brings exceptional leadership experience in management consulting to Aspect. Prior to joining Aspect, Schwartz worked for Experian as senior vice president and general manager of their Integrated Marketing Services business unit, where his responsibilities ranged from strategic planning to day-to-day operations, as well as for transforming the business unit from having a pure product focus to being focused on delivering business value and insights to the customer base. Before working at Experian, Schwartz had 21 years of management consulting experience with large professional services firms including Capgemini, PricewaterhouseCoopers and Andersen Consulting.  In addition to his client, practice, and operations executive roles, Schwartz focused for more than a decade on helping companies from strategy through implementation of complex Customer Relationship Management capabilities.

“Professional services is an extremely important part of the Aspect Software growth strategy and plays a significant role in ensuring that our customers are able to meet their own critical business objectives,” said Jim Foy, CEO, Aspect Software. “We want to demonstrate to customers and prospects that we understand their overarching goals, and that we are very clearly focused on providing the highest levels of service. Kevin’s senior leadership experience and broad-based operations knowledge across multiple industries provides the exact skills that we need to strongly execute on our strategy.”
 
About Aspect Software
Aspect Software Inc. founded the contact center industry and is now the world’s largest company solely focused on unified communications for the contact center. Our all-in-one, IT-ready solutions communications-enable customer service, collections and sales & telemarketing business processes for small and medium enterprises as well as for two-thirds of the FORTUNE Global 100. For more information, visit www.aspect.com.