Executive Change: ACS Appoints Chris Tranquill As Group President of Business Process Solutions

DALLAS — Affiliated Computer Services, Inc. (NYSE: ACS) has promoted Chris Tranquill to group president of the Business Process Solutions unit. Tranquill will direct ACS’ operations primarily focusing on commercial call center outsourcing and travel, transportation and logistics outsourcing. He reports to Tom Blodgett, executive vice president and chief operating officer of ACS’ commercial operations.

“Chris is a proven leader who has grown his business at every level,” said Blodgett. “He will leverage his global perspective to increase customer satisfaction and continue to make ACS the leading provider of business process outsourcing services.”

Previously, Tranquill was managing director of the Communications and Consumer Goods unit for ACS, growing business by nearly 40 percent in annual revenue in two years. As vice president of this unit, Tranquill directed ACS’ largest single account, growing operations by 150 percent in two years.

In addition to growing ACS’ award-winning call center outsourcing operations, Tranquill has also integrated several international acquisitions most recently Grupo Multivoice, an Argentine-based call center outsourcing provider, and e-Services, a Caribbean-based customer care services provider.

Tranquill created and implemented an ACS Supportive Organization Culture program, which significantly boosted employee morale, reduced attrition, improved absenteeism and improved quality of service. ACS Supportive Organization Culture consists of numerous commitments leadership must adhere to and are accountable for to their call center agents. To ensure these commitments are followed consistently, agents are frequently surveyed and leadership is held accountable for their results.

Tranquill graduated from the United States Naval Academy with a Bachelor of Science degree and is based in Tualatin, Oregon.

ACS has been a leader in the call center outsourcing industry for more than 20 years. With more than 33,000 agents in 150 customer care centers around the world, ACS employees handle in excess of one million customer interactions every day in 20 different languages.

About ACS
ACS, a global FORTUNE 500 company with approximately 76,000 people supporting client operations reaching more than 100 countries, provides business process and IT outsourcing solutions to world-class commercial and government clients. The company’s Class A common stock trades on the New York Stock Exchange under the symbol "ACS." Learn more about ACS at http://www.acs-inc.com.