PR - McKesson Recognized for Excellence in Customer Service and ARM

McKesson (NYSE: MCK), the world’s largest healthcare services company, announced that its physician revenue management solutions group has received the NorthFace ScoreBoard Award for the fourth straight year. Sponsored by Omega Management Group Corp., specialists in developing and implementing customer and employee loyalty management programs, this annual award recognizes organizations that, as rated only by their customers, consistently exceed expectations in areas of customer service and support. With 1,000 clients and more than 4,000 employees dedicated to helping physicians grow revenues control costs and reduce regulatory risk, McKesson’s revenue management solutions group is the leading provider of medical billing and accounts receivable management services.

“To earn the NorthFace ScoreBoard Award for four years running demonstrates that delivering outstanding customer service is ingrained not only in our processes but in our culture,” said Pat Leonard, McKesson’s general manager of revenue management solutions for the ambulatory market. “McKesson’s commitment to customer satisfaction has helped us drive industry-leading customer retention rates. Our physician clients and their practice managers tell us time and again that the relationships they have with our account managers, and the insight the account managers provide, is invaluable.”

Omega created the NorthFace ScoreBoard Award program in 2000 to recognize organizations that not only offer exemplary service to their customers, but who center their existence on a deep commitment to exceeding customer expectations. Such a customer-centric culture helps increase revenue and profits and fosters long-term customer and employee loyalty built on the principles of respect, empowerment and trust in others.

In 2006, Omega judged more than 165 projects worldwide from more than 75 companies in diverse industry segments for the NorthFace ScoreBoard Award. Customer satisfaction scores were evaluated in categories such as technical support, field service, account management and customer training.

“McKesson was recognized for achieving excellence in customer satisfaction in the areas of account management services and accounts receivable management,” said Anthony Santilli, chief customer officer at Omega. “In winning this award four consecutive times, McKesson customers are clearly stating that McKesson’s revenue management solutions team has earned their business because they consistently exceed expectations.”

To qualify for the NorthFace ScoreBoard Award, a company has to measure customer satisfaction levels on at least a semi-annual basis over a calendar year, and achieve a weighted average score 4.0 or above out of a possible 5.0 score in any of the categories measured. More than 446 McKesson physician customers participated in the surveys. Omega’s research shows that companies that consistently achieve a 4.0 or above succeed in establishing customer loyalty. The research also shows they lock in profitable long-term customer relationships that significantly raise the bar for the competition.