eTelecare to Open 3,000-Employee Philippine BPO Call Center

eTelecare Global Solutions, Inc. announced it will invest in its sixth delivery center in the Philippines. The new center, located in the Annex@Shaw facility in Mandaluyon City, Metro Manila, will open in the third quarter of 2007 and employ more than 3,000 employees when fully deployed.

Funding for the new center comes from eTelecare’s recently completed initial public offering of American Depository Shares. eTelecare is the first Philippine-incorporated business process outsourcing (BPO) company, and the second Filipino company overall, to trade on the NASDAQ stock exchange.

“Our successful U.S. IPO affirms that the Philippines is one of the top outsourcing delivery locations in the world, and that there is strong market demand for a high-quality multi-shore provider such as eTelecare,” says John Harris, eTelecare President and Chief Executive Officer.

“We plan to invest a significant portion of the proceeds from our IPO in further expansion in the Philippines,” added Fred Ayala, Chairman of eTelecare.

The Annex@Shaw facility will be situated on a 13,000-square-meter site on Shaw Boulevard. The center will be eTelecare’s 13th overall and sixth in the Philippines, including existing sites in Makati City, Quezon City, Muntinlupa City and two in Cebu City.

The new staff at the center will increase the number of Philippines-based eTelecare employees from 7,300 to more than 10,000. Another 2,600 eTelecare employees are based at the company’s seven U.S. centers, three in Arizona, two in North Dakota, one in South Dakota and one in New Mexico.

“With its excellent location and the distinction of being one of the Philippines’ largest BPO sites, Annex@Shaw represents eTelecare’s strong commitment to the Philippine BPO market,” said Benedict Hernandez, eTelecare’s Vice President and General Manager of Philippine Operations.