TeleTech Secures Five-Year $350 Million Revolving Credit Facility with Accordion Feature up to $500 Million

ENGLEWOOD, Colo.–TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest global providers of technology-enabled business process outsourcing (“BPO”), revenue generation and on-demand solutions, today announced it has secured a five-year, $350 million revolving credit facility with expanded foreign borrower and multi-currency flexibility.

The $350 million facility represents a $125 million increase from the Company’s previous $225 million facility and includes a $150 million accordion provision, providing TeleTech with an option to increase the size to $500 million. The new facility will be used to fund working capital, growth initiatives and other strategic pursuits.

“In light of tightened credit markets, the size, flexibility and length of our new credit facility reflects the strength of our cash flows and balance sheet with $126 million in net cash at June 30th, along with the overwhelming support of our corporate bank group,” said Kenneth Tuchman, chairman and chief executive officer of TeleTech. “Although our previous credit facility was not set to mature until September 2011, we chose to take advantage of the attractive market conditions to secure more flexible, longer term access to capital to support TeleTech’s growth initiatives.”

KeyBank N.A. (NYSE: KEY) is the lead bank on the new credit facility with participation from eight other prestigious banks including Wells Fargo Bank, Bank of America Merrill Lynch, JPMorgan Chase Bank, BBVA Compass Bank, HSBC Bank USA, Citi, Bank of the West and The Northern Trust Company. The facility will mature on September 30, 2015.

About TeleTech
TeleTech is one of the largest and most geographically diverse global providers of technology-enabled business process outsourcing solutions. TeleTech and its subsidiaries have a 28-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. TeleTech and its subsidiaries have developed deep domain expertise and support more than 275 business process outsourcing programs serving approximately 85 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by more than 40,400 employees utilizing 34,700 workstations across 67 delivery centers in 16 countries. For additional information, visit www.teletech.com.