TeleTech Expands Agreement With Leading Mobile Communications Provider

TeleTech Holdings, Inc. (Nasdaq: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has expanded its multiyear agreement with a Global 100 communications services provider.

Under the terms of the expanded agreement, TeleTech will provide additional technical support, billing support, and general inquiries to the client’s customers. The client selected TeleTech for its global sourcing model and its ability to leverage the built-in efficiencies of its business processes and technology, providing the highest levels of customer management. After just six weeks, the client chose to double its commitment to TeleTech because of TeleTech’s outstanding performance and a marked increase in satisfaction scores.

TeleTech offers clients diversity and flexibility while maintaining consistency in quality and performance. Its 26 years of expertise in the mobile communications industry enable this client to remain nimble, strategic, and innovative in the highly competitive European wireless arena.

"TeleTech is so pleased to have been given a larger commitment from this leading wireless carrier to serve its consumer base," said Kenneth Tuchman, TeleTech chairman and chief executive officer. "We have been working with the world’s largest communications providers for more than two decades, and we are excited to have the opportunity to combine that expertise with our unique technology and human capital offerings to create service differentiation for the client."

TeleTech, a leader in serving the mobile communications industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.

About TeleTech
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving more than 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 59,000 employees utilizing 38,400 workstations across 90 delivery centers in 18 countries.