TeleTech Expands Agreement With Top U.S. Cable Provider

TeleTech Holdings, Inc., one of the largest global business process outsourcing (BPO) providers with a customer management focus, today announced that a top-five U.S. cable operator has chosen to expand its current operations with TeleTech by selecting the TeleTech@Home solution.

Under the terms of the agreement, TeleTech will provide an increased level of strategic support using home-based associates to reach out to the client’s newly acquired customer base. The company will provide services for multiple lines of business that include entertainment, telephony, broadband, and wireless. Currently, TeleTech provides customer management, technical support, and value-added sales programs for this client in North America and Argentina. TeleTech@Home associates are company employees, operating through a highly secure infrastructure and processes that enable them to provide a strong cultural fit and high levels of satisfaction.

"In an intensely competitive communications marketplace, our client must be able to offer consistent local and global service delivery," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "TeleTech@Home allows this leading cable operator to access multiple workforce options, promoting outstanding quality, flexibility, and scalability."

TeleTech, a leader in serving the communications industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.