TeleTech Expands Relationship With Leading Communications Provider

TeleTech Holdings, Inc., one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that it has signed a multiyear agreement with a current broadband communications client. The client has significantly expanded its strategic agreement with TeleTech to provide complex repair support for its new telephony offering.

The client, a Fortune 500 communications services provider, first began working with TeleTech in December 2002 and the business has continued to grow since that time. Under the expanded agreement, TeleTech will provide complex technical support for the client’s new telephony offering. Support will include repair troubleshooting, inbound inquiries, and service and installation booking. TeleTech currently provides multilingual front- and back-office services for the client’s high-speed data customers.

"We value our longstanding relationship with this communications client and remain committed to its continued success as an industry leader," said Ken Tuchman, chairman and chief executive officer of TeleTech. "Our suite of diversified offerings and our ability to handle both front- and back-office outsourcing needs make us an ideal partner for an industry veteran like this one. We are proud that the client recognizes our commitment to innovation and best practices and this expanded scope of services is a testament to that commitment," said Tuchman.

TeleTech, a leader in serving the communications services industry, brings together advanced technologies and human capital to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams. In addition to communications clients, TeleTech provides configurable solutions across five other industries.