ntl Telewest Selects Convergys Billing and Customer Care Solution

Convergys Corporation, a global leader in providing customer care, human resources and billing services, announced today that ntl Telewest has signed a licensing agreement for Convergys’ ICOMS customer care and billing solution. ntl Telewest is UK’s largest cable operator and a leading provider of broadband, digital television, telephony, content, and communications services to homes, businesses, and public sector organizations.

ntl will replace four architecturally and technologically different legacy billing systems with Convergys’ ICOMS solution that includes Network Inventory Management capabilities. Once implemented in 2007, ICOMS will be the single billing and customer care infrastructure supporting over 5 million video, telephony, and broadband customers resulting from the recent ntl and Telewest merger. Telewest has been using Convergys’ ICOMS solution since 1996.

The ICOMS implementation will be a major contributor to achieving significant cost savings as well as facilitating significant improvements in ntl’s customer care. Convergys’ Professional Services team will perform business analysis, software design and development, implementation, migration, and testing.

“The quick implementation of Convergys’ ICOMS solution will provide a reliable, stable, and flexible end-to-end solution enabling major improvements in customer care while reducing our total cost of ownership,” said Neil Berkett, ntl Telewest’s Chief Operating Officer. “ICOMS’ flexible service bundling and pricing capabilities will help us manage rapidly changing market conditions and meet customer expectations.”

“Just as Convergys’ solutions have helped Telewest institutionalize the offering of triple play services, we will assist ntl through a swift implementation to sharpen its customer care and billing operations and facilitate speed to market of products and services,” said Jean-Herve Jenn, Convergys’ President, International. “ICOMS will provide ntl with a highly scalable, industry proven, reliable and robust, end-to-end multi-service billing and care platform.

With its billing and customer care software and its broad portfolio of professional and consulting services, Convergys leads the communications industry in the deployment of real-time convergent billing for cable, wireless, satellite, and wireline service providers around the world. ICOMS can be integrated with Infinys™ to further expand the convergent capabilities of cable broadband operators to include wireless and content settlement services in a low-risk and cost-effective manner.

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing™ on behalf of its clients every day.