Alltel Renews Billing Services Contract with Convergys

Convergys Corporation, a global leader in customer care, human resources, and billing services, announced today a four year contract renewal with Alltel (NYSE:AT – News) to continue to manage Alltel’s wireless data rating operations. Alltel has more than 11 million wireless customers and has been a Convergys client since 1985.

Convergys will continue to manage Alltel’s wireless data rating using Infinys ™ Rating and Billing (IRB). IRB is part of the Infinys product suite, Convergys’ leading convergent Business Support System software.

"The flexibility of Infinys permits Alltel to effectively rate data services in order to meet ever increasing customer demands for competitive communication services," said Bob Lento, Convergys’ Communications, Technology, and Automotive Group President.

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients’ complex BSS and CRM business problems. Convergys is Outthinking and Outdoing ™ on behalf of its clients every day.