PR - TeleTech Celebrates 25th Anniversary

Englewood, Colo.-based TeleTech Holdings, Inc. (Nasdaq: TTEC), a provider of business process outsourcing (BPO) solutions, is celebrating its silver anniversary.

What began with a couple of workers in a nursery school building in Los Angeles back in 1982 has become one of the largest global players in the BPO field, with offices in 19 countries and 88 delivery locations around the world. TeleTech was among the first in its industry to establish an "all-shore" approach to outsourcing, by expanding to near-shore and offshore locations including Canada, Mexico, and Australia, the U.K., and South America in the 1990s and growing into European, Asian, African, and @Home markets during the last 10 years.

TeleTech was the first global BPO provider to integrate its delivery capabilities into a worldwide, centralized platform to handle internal and external human resources, technology, quality, training, and reporting from a few strategic, centralized locations. These locations provide all of TeleTech’s 88 field operations with standardized tools and best practices, enabling the company to serve the best-known global brands in targeted vertical industries including communications, financial services, healthcare, hospitality, retail, technology, and transportation.

During the past 25 years, TeleTech has also pioneered a proprietary suite of human capital tools, standardized worldwide operating practices, and invested in innovative offerings that include e-commerce solutions and professional and hosted services.

"Our employees’ hard work and commitment to innovation throughout years has stood the test of time," said Kenneth Tuchman, TeleTech chairman and chief executive officer. "Our culture of innovation and thought leadership allowed us to expand our breadth and depth of services so that we can deliver leaner, more robust processes in a repeatable, predictable, and stable fashion — from locations all around the world. We will continue to innovate and to look for new ways to enhance the services we provide to our clients," Tuchman said.

To commemorate its anniversary, TeleTech has launched the TeleTech Foundation, a 501(c)(3) organization formed to help improve the well-being of TeleTech’s local neighborhoods and support important causes worldwide. The company has been a strong corporate citizen throughout its 25-year history and continues to demonstrate its commitment to charitable giving with the creation of this new foundation.