Rewards and Incentives for Government Debt Collectors?

Orchards, Wash. – Rewarding collectors through incentives and commissions is standard in the private sector.  Governments, however, have been challenged by this practice because of budgets, public perception, and a variety of other reasons.

At its 3rd Annual Conference, the Government Revenue Collection Association (GRCA) has partnered with Snowfly, an industry leading employee incentive company to discuss the development of reward and incentive programs within government collection offices.

“Snowfly acknowledges the obstacles governments face when developing collector incentive programs.  We are excited to provide some real-world solutions for GRCA and its membership,” said Bob Cowen, a Snowfly advisor.  “Working with GRCA gives Snowfly the opportunity to demonstrate that even with limited resources, collector performance can be substantially improved and sustained.”

This conference session will teach attendees:

• The 4 keys to maximizing the effectiveness of incentives.
• How incentives and rewards are directly related to collections, employee attrition, attendance, schedule adherence, quality and morale.
• How to define and operate the best incentive program: short vs. long term, monetary vs. non-monetary rewards, individual vs. team rewards.
• What “rewarding the daily homework” means in every-day, practical terms.
• Metrics that should be closely monitored and those that will self-cure.
• Rewards that are highly prized and those that are not.
• How to differentiate cash rewards from cash rewards (no, that’s not a typo).

The Government Revenue Collection Association 3rd Annual Conference will be held May 4-6, 2011 in St. Louis, Missouri.  Conference details including attendee registration, hotel information, agenda, and vendor materials are available on the GRCA website www.govcollect.org.

About Government Revenue Collection Association
Founded in October 2008, Government Revenue Collection Association is a non-profit association dedicated to promoting the advancement of government collections.  Founded by collection industry leaders, the Association serves as a resource for the latest industry information, technology innovation and compliance programs to help government entities improve and enhance revenue recovery initiatives in today’s collection environment.

For more information about GRCA or the Annual Conference, please visit www.govcollect.org, call 1-877-724-4722 or E-mail info@govcollect.org.

About Snowfly
Snowfly is the leading provider of Internet based employee incentive and loyalty programs. Snowfly’s incentive system allows contact centers to harness the enormous motivational power of immediate positive reinforcement to focus employee behavior on company objectives. Compared with home-grown programs, Snowfly improves KPI’s by at least 20% (sales, availability/adherence, attendance, call quality), reduces a huge administrative burden and reduces costs. The results are easily seen within weeks and there is no long term obligation. Snowfly customers include multiple Blue Cross/Blue Shield providers, Hyatt Hotels, Time Warner Cable, Avis/Budget, financial institutions, utility companies, cable/satellite providers, various BPO companies (business process outsourcers), and collection departments/agencies.

Snowfly’s web site: www.Snowfly.com.