Executive Change: TeleTech Names Carol Kline to CIO Post

TeleTech Holdings, Inc. (Nasdaq: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions, today announced that Carol Kline has joined TeleTech as executive vice president and chief information officer (CIO).

Carol comes to TeleTech from EchoStar, where she served as executive vice president of operations, providing oversight of DISH Network’s customer service centers and installation service networks. Prior to joining EchoStar, Carol was the chief information officer and executive vice president for America Online and senior vice president of worldwide operations for Qwest Communications.

"Carol’s extensive experience in information technology (IT) and operations make her an excellent addition to our leadership team," said Kenneth Tuchman, chairman and chief executive officer of TeleTech. "As CIO, Carol will be responsible for driving our technology strategy and operations, reflecting the continued strategic importance of IT at TeleTech."

"TeleTech has built an innovative business on a sophisticated, IP-based delivery architecture," said Carol Kline. "I am excited to work with the leadership team to further enhance TeleTech’s technology as a key differentiator and to develop new, innovative technology tools that we can offer our clients."

Carol holds a bachelor’s degree in business administration from Ohio Northern University in Ada, Ohio, and an MBA in marketing and business policy from Case Western Reserve University in Cleveland.

About TeleTech
TeleTech is one of the largest and most geographically diverse global providers of business process outsourcing solutions. We have a 26-year history of designing, implementing, and managing critical business processes for Global 1000 companies to help them improve their customers’ experience, expand their strategic capabilities, and increase their operating efficiencies. By delivering a high-quality customer experience through the effective integration of customer-facing front-office processes with internal back-office processes, we enable our clients to better serve, grow, and retain their customer base. We use Six Sigma-based quality methods continually to design, implement, and enhance the business processes we deliver to our clients and we also apply this methodology to our own internal operations. We have developed deep domain expertise and support approximately 300 business process outsourcing programs serving more than 100 global clients in the automotive, communications and media, financial services, government, healthcare, retail, technology and travel and leisure industries. Our integrated global solutions are provided by 59,000 employees utilizing 38,400 workstations across 88 delivery centers in 18 countries.