TeleTech Expands Agreement With Top U.S. Cable Operator

TeleTech Holdings, Inc., a leading global business process outsourcing (BPO) provider, today announced that a top-five U.S. cable operator has chosen to expand its current operations with TeleTech to include wireless telephone service support in all 33 of its U.S. markets.

Under the terms of the agreement, TeleTech will provide customer management, technical support, and retail store services to support the cable company’s new wireless telephone service. The company is among the first multiple service providers (MSO) to roll out wireless service as part of a bundled offering that includes telephony, high speed data, cable television, and wireless phone service.

TeleTech brings more than a decade of proven expertise in supporting traditional wireless carriers, in addition to supporting the non-traditional offerings of other communications services providers. Innovative programs such as wireless number portability compliance, high-speed data services provisioning, and outbound data services bolster TeleTech’s reputation as a pioneer in communications services support.

“TeleTech’s success in growing business worldwide led to the client’s decision to expand its current agreements with TeleTech to cover the launch of this exciting new service,” said Kenneth Tuchman, chairman and chief executive officer of TeleTech. “Today, TeleTech serves 15 of the world’s best-known communications providers in all facets of their business, making us an ideal partner to grow with this marquee brand.”

TeleTech, a leader in serving the communications industry, brings together advanced technologies and human resources to deliver superior return on investment to clients through high-value, innovative solutions. TeleTech assists clients with agility and growth by transforming their infrastructure and business processes to optimize existing assets, lower costs, and provide new revenue streams.