SoundBite Communications Offers NobelBiz LocalTouch as Add on to Its Proactive Customer Communications Offering

SoundBite Communications, Inc., a leader in hosted contact center and mobile marketing solutions, and NobelBiz, Inc., a facilities-based carrier, today announced that they have solidified their partnership so that SoundBite can continue to offer its clients an authorized caller ID management solution. SoundBite remains an authorized reseller of NobelBiz’s patented service and has rebranded the caller ID management solution previously offered under the name “Local Connect” to “NobelBiz LocalTouch(TM).”

“SoundBite has been a reseller of the NobelBiz caller ID management service for five years as several of our clients have chosen to integrate it into their ongoing campaigns,” said Chris Bohlin, Senior Product Manager of SoundBite. “Selling the service under the NobelBiz LocalTouch(TM) brand name will provide valuable market clarity and, importantly, our customers will understand they are buying from an authorized source.”

James Siminoff, President of NobelBiz and inventor of LocalTouch(TM), added, “NobelBiz has worked hard to innovate and educate the market about the power of LocalTouch(TM). Having one of the preeminent leaders in the proactive customer communications market selling our service under its branded name makes all of those efforts worthwhile.”

About NobelBiz
NobelBiz, Inc., is a facilities-based carrier who specializes in providing value-added long distance services to contact centers. NobelBiz sells its services directly to major call center clients operating hundreds of call centers worldwide. NobelBiz offers LocalTouch(TM) and SMRT Touch(TM) services that enhance the effectiveness of both inbound and outbound calling campaigns.

NobelBiz’s LocalTouch(TM) was invented by NobelBiz in 2005. Since then, the service has received great enthusiasm from customers and the industry. NobelBiz has been granted two U.S. patents, nos. 7,899,169 and 8,135,122 for the LocalTouch(TM) service, as well as numerous awards, such as the prestigious Technovation Award from the American Telemarketers Association. In addition, the service is compliant with the new “Truth in Caller ID Act” as well as the accompanying FCC rules.

About SoundBite Communications
SoundBite Communications, a leading provider of cloud-based customer communications, enables organizations to build lifelong, profitable customer relationships across the full consumer lifecycle. It serves two global markets, the Hosted Contact Center and Mobile Marketing. Its solutions leverage the power of two robust platforms: SoundBite Engage, an interactive multi-channel communications platform providing integrated SMS, dialer, voice messaging, email and web communications; and SoundBite Insight, a preference management platform enabling intelligent, personalized communications. SoundBite powers nearly 2 billion customer interactions annually. Visit SoundBite.com for more information.