Castel Unveils Speech Analysis Application at Call Center Week Conference

Castel Communications, LLC is presenting its voice and speech analysis application at the 13^th Annual Call Center Week at Caesars Palace, Las Vegas, June 5 – 7, 2012.

Castel Detect, a featured sponsor of the conference, provides call centers with the ability to monitor, detect, and analyze words/phrases, emotions, and talkover levels that occur during agent/customer interactions while the call is still in progress. Castel Detect allows agents and management teams to see voice and speech analysis instantaneously, allowing both the ability to best understand customer needs and immediately respond while the customer is still on the call.

Castel Detect is a voice and speech analysis solution that grows with a call center business. “Our customers can create their own keyword and phrase lists specific to each side of the call, as well as select new words and phrases to be added to either list,” says Rachid Cheaib, CEO at Castel.

Attendees of Call Center Week are invited to a sneak preview of the solution online by clicking here, and also stopping by Booth 707 while at the conference.