Teleservices is the way many company?s are going to focus on client acquisition and retention programs, according to a DirectMag.com story.
The domestic market for outsourced teleservices is projected to grow to $20.1 billion by 2012, according to a study conducted by Frost & Sullivan. That’s compared to $19.5 million in teleservices industry revenues generated in 2005.
You can read the entire story at U.S. Teleservices Market Projected to Exceed $20 Billion.
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