PR - TouchStar Launches Data Exchange Solution for Call Centers

Call centers must have real time secure data updates from their business partners to be able to effectively conduct communications. The new TouchStar and DataRose solution eliminates custom development costs, time delays, and human errors while improving data security and the ability to make real time decisions.

Without development costs and time delays, this new solution provides automatic and secure data transfer, data translation, verification of transfer, verification of receipt, and real time account updates. Automated data transfer is critical because it eliminates errors and delays in manually inputting data. Data tracking is of great benefit because it eliminates questioning if data were sent and received. Managing by exception is also included to enable focus on high priority activities.

Call centers such as Collections firms, Fundraisers, and Telemarketers must provide their clients with performance reports and account updates. This new solution provides the ability to analyze and report on status, activity, and results with a secure web based application.

The Collections industry will particularly benefit from this new solution because debt forwarders and debt collectors frequently experience the data transfer problem. Collections firms are now able to accelerate and increase collections, improve workflow efficiency, and reduce operating costs. Creating, implementing, and managing interfaces and dealing with data incompatibility costs and time delays are no longer a problem.

Jonathan Cleary, DataRose CEO, stated: "The transfer of real time data is one of the most difficult problems for businesses. We are changing the collections and call center industries for the better by reducing time delays, development costs, and human errors. We are also providing our partners with real time information to make better business decisions."

Kyle Fox, President of the Collections and Financial Services Division of TouchStar, commented: "TouchStar will continue to produce solutions that greatly improve our customer’s businesses. When we look outside of our own areas of expertise, we first look for a strong commitment to customer service.

TouchStar chose to partner with DataRose because they also believe in the TouchStar core value of honoring our client’s trust in choosing us."