Leaders from Verizon Join LiveVox on a Panel at NCCR 2013

LiveVox Inc., the leading provider of cloud contact center solutions, announced today that leaders from Verizon Wireless will be joining John McNamara, Chief Marketing Officer of LiveVox, on a panel at the 17th annual National Collections and Credit Risk Conference (NCCR) in New Orleans.  Learn how Verizon leveraged emerging technology to improve operations and deploy new contact strategies with fewer resources in preparation for a changing business environment.

On the event, McNamara says, “I am honored to have the opportunity to share the stage with Verizon. The accomplishments that Verizon delivered in efficiency and improved customer experience are a prime case study on how even the largest operations can become not only more effective but stay nimble for what is to come. As a 30 year contact center operations veteran in the financial services industry, I am excited to share with the attendees at NCCR their story and how LiveVox supported them.”

In today’s environment of tightening budgets and changing market landscapes, the ability to do more with less through creative solutions and emerging technology will be fundamental in helping companies remain competitive.

McNamara will join industry finance and operation experts, Alan Willet and Craig Battinelli from Verizon, at next week’s 17th annual NCCR convention in New Orleans to discuss this and other hot topics.

What: Achieving Cost & Compliance Goals while Increasing Contact Rates – A Verizon Wireless Story

Who:

• Alan Willet, Executive Director, National CFS Operations – Verizon Wireless

• Craig Battinelli, Associate Director, Finance Operations – Verizon Wireless

• John McNamara, Chief Marketing Officer – LiveVox, Inc

When: 4:30 EST, Thursday, March 21st

Where: 17th Annual National Collections and Credit Risk Conference, New Orleans, LA

For more information on participating at NCCR 2013, http://www.collectionscreditrisk.com/conferences/nccr/

LiveVox is the leading provider of cloud contact center solutions. The patented, Verizon PCI-certified Cloud platform integrates real-time scalable applications such as ACD/PBX, predictive dialer, IVR, call recording, business analytics and compliance suite. Leveraging Cloud-Switching, LiveVox enables capabilities like Virtual Agent Queues, global multi-site sub-second warm transfers and Centralized Call Recording. For more information, visit http://www.livevox.com

Verizon Communications Inc. (NYSE, Nasdaq: VZ), headquartered in New York, is a global leader in delivering broadband and other wireless and wireline communications services to consumer, business, government and wholesale customers. Verizon Wireless operates America’s most reliable wireless network, with more than 98 million retail connections nationwide. Verizon also provides converged communications, information and entertainment services over America’s most advanced fiber-optic network, and delivers integrated business solutions to customers in more than 150 countries, including all of the Fortune 500. A Dow 30 company with nearly $116 billion in 2012 revenues, Verizon employs a diverse workforce of 183,400. For more information, visit www.verizon.com.