Webinar: Understanding & Responding to TCPA Changes

Upcoming changes to TCPA (Telephone Consumer Protection Act) regulations will have an enormous impact on outbound call centers. In light of regulatory-related class action lawsuits that have cost companies millions of dollars in recent years, understanding and complying with regulations is an essential part of business today.

In a free webinar, Jeff Herz, Director of Internal Operations and Compliance at CUnet and Scott Kendrick, VP of Marketing and Product Management at CallMiner will discuss the TCPA updates, the importance of transparency and quality monitoring in the call center, and how CUnet has provided value to its customers using speech analytics.

Tuesday, September 24 – 1:00pm EDT

https://www1.gotomeeting.com/register/284069744

What attendees will learn:

• Upcoming changes to TCPA regulations

• How these changes impact telemarketing and outbound calling practices

• Processes and systems you can put in place to protect your call center

• The positive impact these changes are bringing to industries concerned with compliance

Who should attend:

• Individuals responsible for compliance in outbound call centers

• Individuals who want to learn more about TCPA regulations

• Individuals interested in call monitoring and speech analytics

Register for the complimentary webinar at https://www1.gotomeeting.com/register/284069744.