NEXT Launches Healthcare BPO Training Program

NEXT, a premier training organization has recently announced the launch of India’s first Healthcare BPO education and training course. This training course has been aligned to the requirements of the Healthcare BPO industry and aims to address a critical skill gap faced by professionals. The eligibility criteria include strong written English skills and a minimum qualification from the twelfth standard.

This certification course will span across 26 weeks and those eligible for the course can apply for a loan from UTI bank, to be repaid through easy installment schemes with a monthly EMI of less than Rs. 1900 for 36 months . The enrollments have begun with the first batch starting on June 1st 2007. Initially there are plans to start full time batches and in due course also introduce a part time option.

The course structure would include imparting knowledge on medicine and its terminologies, international hospital work culture and practices, behavioral training to understand and work with American communication styles amongst others. There are specialized modules in the training on  Medical claims processing, medical transcription, medical billing and coding as well as managing hospital accounts receivables.

According to Manoj Pachisia, NEXT CEO "Addressing the skill gap is of prime importance and it is this requirement that leads us to launching a targeted program. The training aims to provide a foundation program for BPO’s engaged in telemedicine, Clinical trials, Medical Transcription, Billing and Coding, Claims processing and accounts receivables. Through this we hope to raise the quality of talent pool of the future generation coming into this industry.”

Organizations such as Spheris India, which is India’s No.1 player in the healthcare BPO segment, view this as a step taken in the positive direction to address the skill shortage existing within the industry. According to Suresh Nair, CEO Spheris India" Introduction of the certification course has led us to elevate our longstanding partnership with NEXT and offer a guaranteed job to candidates upon successful completion of this program. This partnership is an effective filter, one that would allow us to maintain the highest quality of manpower in the industry. We would be looking to hire about 60 people from NEXT every month."