A Re-imagined Debt Collection Call Opening

I’ve been talking a lot recently about the incredibly awkward experience at the beginning of a communication between collectors and consumers caused by the need for both parties to first verify who they are speaking with before they can share any information. In the last several weeks I have been to conferences exploring blockchain and identity management technology, and thinking about how these could apply to the collection process.

In my continuing video series about finding better ways for collectors and consumers to communicate, I've covered the topic of "self sovereign identity" (SSI) and a re-imagined debt collection call opening. SSI is a digital identity that people control. Think of a digital wallet, only for information that proves who you are rather than accounts used for payment.

Watch my latest video (it's just about 3 & 1/2 minutes long) to hear more about this.

For my earlier video installments, see the following:

CEO of insideARM Shares Opportunities and Agenda for 2018

Creditors Should Build Trust in Collections by Saying 'Goodbye'

Collectors Need a Better Way to Confirm they are Speaking with the Right Person

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