Credit Eco To Go: The Personalization of the Consumer Digital Engagement

Editor's note: This podcast episode is provided through an exclusive industry partnership between insideARM and Clark Hill, PLC. Podcast host Joann Needleman, a leading financial services attorney and member of the iA Legal Advisory Board, provides bite-sized hot topics in the consumer finance space. ClarkHIll content—and all insideARM articles—are protected by copyright. All rights are reserved.  

Show Notes: Contact centers and the technology providers who support the financial services industry were thrown into the front lines during the pandemic. Boris Grinshpun, General Manager of the CRM Group at LiveVox stops by Clark Hill’s Credit Eco To Go to talk about these challenges and experiences. These new and instantaneous set-ups have not only created better ways to manage and monitor call center employees and operations but it has also resulted in transformational ways contact centers are communicating with consumers. Communication channels are now being re-defined to not only follow the consumer but to achieve the same personalization the consumer expects as if they were in-person or speaking to a live person. 

DISCLAIMER – No information contained in this Podcast or on this Website shall constitute financial, investment, legal and/or other professional advice and that no professional relationship of any kind is created between you and podcast host, the guests or Clark Hill PLC. You are urged to speak with your financial, investment, or legal advisors before making any investment or legal decisions.   

Funk Game Loop by Kevin MacLeod
Link: https://incompetech.filmmusic.io/song/3787-funk-game-loop
License: http://creativecommons.org/licenses/by/4.0/

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