Crown Asset Management Announces Several New Promotions

DULUTH, GA -- Crown Asset Management, a receivables management and acquisitions firm headquartered in Duluth, GA, is pleased to announce several new promotions. These promotions are an opportunity for CAM to recognize the outstanding contributions each person has provided to their respective departments and to the company as a whole. Please join CAM in congratulating these individuals on a job well done, resulting in a much-deserved promotion.

Organizational Restructuring

Brian Williams, CEO of Crown Asset Management reports, “CAM Executive Leadership has taken this opportunity to think strategically about the overall organizational structure of the company, leading to promotions and changes in roles and responsibilities across CAM. The primary goal of this review/re-organization is to improve organizational functionality by enhancing communication, collaboration, and efficiency throughout the entire enterprise. A substantial amount of thought was put into this re-alignment, and CAM leadership believes the new organizational structure will position CAM well for future growth.”

Executive Leadership Promotions

Shawn Bradley, Chief Strategy Officer

Shawn Bradley has been promoted from Senior Vice President, Finance & Corporate Strategy to Chief Strategy Officer. Shawn joined Crown in 2020 and has been highly involved in multiple areas at CAM including strategic planning, capital markets, deal sourcing, fundraising, infrastructure buildout, data analytics, and project management. In his expanded role, Shawn will be responsible for formulating Crown’s corporate vision and strategy, overseeing strategic planning, and leading strategic initiatives, including top line asset and revenue diversification, improved automation, data mining, and cost reductions to enhance enterprise value. Shawn has extensive experience in banking and finance, which includes lending to non-bank financial institutions focused on near-prime and non-prime consumer markets as well as distressed debt purchasers.

Joel May, General Counsel & Chief Compliance Officer

Joel May has been promoted from General Counsel to General Counsel and Chief Compliance Officer. Prior to joining Crown in 2022 as General Counsel, Joel developed extensive consumer financial services legal and regulatory compliance knowledge as in-house counsel for a leading consumer lender. Since joining Crown as General Counsel, Joel has provided company-wide legal and regulatory advice as well as participating in the review and negotiation of numerous debt purchase agreements. In his expanded role, Joel will oversee Crown’s Compliance Management System and ensure that it stays up to date with all legal and regulatory changes.

Senior Leadership Promotions

Jessica Kagansky, SVP, Risk Management

Jessica Kagansky has accepted the new role of Senior Vice President, Risk Management.  Since joining Crown in 2012, Jessica has held the positions of Director of Outsourcing, VP of Operations, and SVP of Operations, and she has been a key contributor to the continued growth and shape of the organization. As Crown has continued to grow, it has become necessary to look at risk management strategically and from a holistic organizational perspective. In this new position, Jessica will work to develop, implement, and manage an Enterprise Risk Management strategy. Jessica will be responsible for identifying operational, procedural, reputational, regulatory, and litigation-related risks that could impact the entire organization and will be working cross-departmentally to help mitigate these risks. Since first entering the accounts receivables management industry in 1996, Jessica has spent more than 25 years working in a management or executive capacity. Jessica will bring her extensive industry expertise to this critical new role.

Bob Deter, SVP, Portfolio Acquisitions

Bob Deter has been promoted from Vice President, Business Development to Senior Vice President, Portfolio Acquisitions. Since joining CAM in 2018, Bob has led our expansion in the distressed debt purchasing arena. While expanding our Issuer relationships, he has also expanded our engagement with industry associations. Bob has deeply rooted knowledge and experience in the distressed debt market, on both the sale and purchase side of transactions. Additionally, he has knowledge and experience in managing Quality Implementation, Training and Development and Regulatory Compliance.  

Rebekah Luebcke, SVP, Operations

Rebekah Luebcke has been promoted from Vice President, Operations to Senior Vice President, Operations. Rebekah joined Crown Asset Management in 2017, bringing over 15 years of customer service and management experience in the accounts receivable management and payment processing industries. She has overseen many of Crown’s extensive daily activities and will work as SVP of Operations to ensure Crown is operating at maximum efficiency.

Lisa Scoggins, SVP, Project Management

Lisa Scoggins has been promoted from Vice President, Project Management to Senior Vice President, Project Management. Since joining CAM in 2018, Lisa has successfully managed many operational and company-wide initiatives including the successful upgrade/conversion of CAM’s core processing system. She spearheaded the refinement and implementation of enhanced process documentation standards, as well as the planning and coordination of CAM’s pandemic response plan. Most recently, Lisa implemented a formal Project Management Policy for CAM and is working throughout the organization to operationalize the policy. Lisa is currently supporting several large projects and provides support to departments managing their own projects. She has over 20 years’ experience across all phases of account management, receivables management, banking operations and general operations with an emphasis on large complex projects, system conversions, implementations, and process improvements.

Lisa Waldrop, SVP, Legal Services

Lisa Waldrop has been promoted from Vice President, Legal Services to Senior Vice President, Legal Services. Lisa joined Crown Asset Management in 2015, bringing 31 years of experience in the financial and legal debt collection industries, holding management positions within various segments of the market including legal servicing, debt buyer support, data management, process improvement, and consulting for marketplace support models. Just prior to joining Crown Asset, she was the Executive Vice President of RNN Group, LLC where she used her knowledge of the industry to create, implement, and manage a legal support product catering to law firms and financial institutions. Lisa gained extensive industry knowledge during her 27 years with a leading creditor’s rights law firm as their Executive Director of Legal Services where she consistently increased productivity and revenue in both Georgia and their National Network through process improvements and strategic data management designs. Lisa’s performance over the last 7 years reflects her commitment to CAM’s growth.

Leadership Promotions

Chris McGill, Director, Human Resources

Chris McGill has been promoted from Manager, Human Resources to Director, Human Resources. Prior to joining CAM in 2021, Chris served as the Senior Regional HR Manager for a large Furniture retailer where she oversaw the entire human capital management for approximately one-thousand employees in seven states. Chris has over 20 years of experience as a trusted advisor with leadership teams on the execution of strategic and tactical HR processes including employee relations, talent acquisition, performance management cycle and talent management and development.

Annie Gonzales, Director, Audit & Compliance

Annie Gonzales has been promoted from Manager, Audit & Compliance to Director, Audit & Compliance. Annie joined CAM in 2021, bringing extensive compliance and audit management skills from her previous roles within the industry. Prior to joining CAM she successfully developed staff and significantly improved overall client auditing scores. Simultaneously she enhanced and simplified relevant policies and procedures related to federal and private student loans, medical and various financial services at Financial Asset Management Systems, Inc.

Mike Kowski, Media Manager

Mike Kowski has been promoted to Media Manager. Mike has been a valued member of the CAM family since 2018. Mike has a deep knowledge of the collection industry after spending 23 years in collections in various roles from Debt Collection Manager, to IT Liaison, to Performance/Relationship Analyst for a Fortune 100 credit issuer. We look forward to his continued contribution to the success of CAM in his new role.

Audit & Compliance Support

Dave Ross, Compliance Auditor

Dave Ross has been promoted from Senior Compliance Specialist to Compliance Auditor. Dave joined CAM in September 2021 with 17+ years of industry experience. Dave has brought exceptional energy and enthusiasm to CAM that he continues to illustrate while driving towards the departmental goals and objectives of Audit & Compliance.

Legal Services Support

Several team members have earned well-deserved promotions within our 16-person Legal Services Support team. CAM is grateful for their attention to detail, team collaboration, and dedication to quality:

• Christi Mackiewicz, Legal Document Team Lead
  
• Amy Mitchell, Operations Support Team Lead
  
• Uvonda Brooks, Senior Operations Support Specialist

Again, congratulations to all! We look forward to continuing to grow together in 2023.

About Crown Asset Management

Founded in 2004, Crown Asset Management, LLC, is a professional receivables management firm that outsources purchased accounts to a nationwide, proprietary network of collection agencies and law firms. Utilizing a cutting-edge predictive analytical model during pre-purchase portfolio due diligence, our team focuses on achieving appropriate financial returns while ensuring the best possible experience for consumers. Crown Asset Management is an RMAI Certified Receivables Business headquartered in Duluth, GA.