Debt collection refers to the work done to recover balances from credit accounts that are past due. Most commonly, debt collection specifically references third party debt collectors whose clients include banks, credit card issuers and other credit grantors, debt buyers, governments, and any organization that extends credit or owns an account where a balance is due. Collection methods traditionally include phone calls from call center agents, e-mails, and letters, and increasingly, SMS text. If an account remains in arrears after these efforts, the collection agency may contract with a collection attorney to file suit to recover the debt, if the collection agency is not positioned to do so.
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Federal Judge Sanctions Pittsburgh Law Firm for Writing ‘Imaginary’ Letters on Behalf of Clients in Debt Disputes
28 August 2024
Witnesses Call on Congress to Establish Regulatory Office in Wake of Loper
6 August 2024
insideARM Weekly Recap – Week of July 29th, 2024
5 August 2024
The Roller Coaster of Consumer Spending, the Whiplash of Consumer Sentiment, and How to Effectively Engage for Collections
2 July 2024
Debt Collection Industry Trends and Insights 2024
27 June 2024
Colorado Tightens Regulations Related to Debt Settlement and Collection Practices
25 June 2024
Opting Out of Letters? Not So Fast Says Texas Court
30 May 2024
CFPB Publishes Consumer Response Annual Report
18 April 2024
5th Circuit Reverses Judgment in FDCPA Case
10 April 2024
[Video] Unlocking a Consumer's True Capacity to Pay
8 April 2024
Credit Card Charge-offs and Delinquencies Hit 12-year Highs
4 March 2024
Restrictive Collection Bill Pending in Minnesota
27 February 2024
CFPB Bites of the Month - 2023 Annual Review - Debt Collection
22 February 2024
Modernize Your Skip Tracing Strategy [sponsored]
14 February 2024
Florida Bankruptcy Court Sanctions Debt Buyer for Seeking to Collect Debt that Consumer Failed to Schedule in Bankruptcy Case
12 February 2024
CO and NY Enact Laws to Prevent Reporting of Medical Debt to Credit Bureaus
2 January 2024
Minnesota Amends Health Care Provision in Extensive New Law that Affects Debt Collection
12 December 2023
CRC to NYC DCWP: Proposed Rule Misses the Mark, is Unclear, and Will Harm Consumers
5 December 2023
5 Steps for Effective Debt Collection Data Analysis
14 November 2023
Top KPIs for Your Recovery Operations
8 November 2023