NCO Group/APAC Announces New President in the Philippines

Expert Global Solutions, the holding company for two global leaders in business process outsourcing (NCO Financial Systems, which specializes in Accounts Receivable Management, and APAC Customer Services, which concentrates on Customer Relationship Management), announced today that Rainerio “Bong” Borja will serve as its President in the Philippines.

Mr. Borja joins the company with over 25 years of experience managing large-scale customer service, IT support and consulting organizations within the Asia / Pacific region. Most recently, Mr. Borja served as President of Aegis People Support, where he was responsible for the strategic and corporate development programs and, previously, headed and significantly expanded their operations in the Philippines. Prior to Aegis People Support, Mr. Borja held senior leadership positions at Epicor, Danka and Unisys Australia.

Mr. Borja is a founder of the Business Processing Association of the Philippines (BPA/P), the umbrella organization of BPO, contact center and IT-enabled services companies in the country, and was its Chairman for five years. He is on the board of the Contact Center Association of the Philippines (CCAP) and a member of the US-Asean Business Council and the Makati Business Development Council (MBDC).

Mr. Borja holds a Bachelor of Science degree in commerce from the De La Salle University, Manila, Philippines.

In his new role, which he will assume on July 23, Mr. Borja will manage all aspects of operations in the Philippines, playing a key leadership role in the local community, with clients and for employees. He will be based in Manila.

Commenting about its operations in the Philippines and the addition of Mr. Borja to the leadership team, Jack Jones, Expert Global Solutions Chief Operating Officer and Executive Vice President, stated, “With over 12,000 colleagues located in eight sites and serving a variety of clients on both the servicing and collections sides of the business, our operations in the Philippines continue to be an area of strength for our company. I’m very pleased and proud that we were able to attract someone of Bong’s caliber to lead and develop our team in the Philippines.”

APAC is a global leader of Customer Care BPO services and solutions including sales, customer care, technical support, and back-office services. APAC’s clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia.

NCO is a leading global provider of business process outsourcing services, including accounts receivable management, revenue cycle management and order to cash BPO services. NCO provides services across multiple vertical markets through a combination of voice, chat, email, voice automation, back-office, social media and self-help portals. NCO provides services through over 120 offices throughout North America, Latin America, Asia, Europe, and Australia. NCO is an equal opportunity employer.

Expert Global Solutions is the holding company for APAC and NCO. EGS leads and manages both APAC and NCO brands in the market, addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle, which offers clients the unique compliment of scale and a customized service delivery platform. EGS is an equal opportunity employer.