NCO Group to Upgrade Facility in Barbados on Client Expansion

NCO Group, Inc., a leading global provider of best-in-class business process outsourcing solutions, announced Tuesday that it has recently won new client programs and is serving new BPO market verticals from its location in Barbados.

NCO’s site in Barbados has been part of NCO’s global delivery platform since 2005 and offers clients the full suite of BPO solutions across the complete customer lifecycle.  These recent wins, coupled with NCO’s commitment to Barbados and the Caribbean market, will also fuel NCO’s continued investments in the operational site, management teams, and new business growth plans.

Commenting on the developments in Barbados, Steven Leckerman, Chief Operating Officer of NCO, stated, “Our Barbados team and location continues to offer our clients a tremendous solution in driving world-class BPO services.  We have been very fortunate to serve great clients from Barbados and continue to see a high level of interest in companies looking at Barbados as a BPO delivery location.  The blend of our global sales activities, current facility plans, and local government relationships in Barbados will continue to make this a world-class BPO site for our clients.”

NCO’s recent and ongoing investments in its Barbados location include facility improvements related to aesthetics, accessibility, and service functions.  Some of these facility projects include: a new employee access area, building restorations, interior and exterior painting, elevators, and new landscaping.  As it has in the past, NCO continues to work closely with Barbados government entities, area businesses, and NCO clients as it plans and completes these facility initiatives.

NCO Group, Inc. is a leading global provider of business process outsourcing services, primarily focused on accounts receivable management and customer relationship management. With a network of approximately 30,000 employees, supporting the global market, NCO provides services through over 100 offices throughout North America, Asia, Caribbean, Europe and Australia.