Manage Consumer Complaints with Persolve's President at 17th Annual DBA International Conference

Dedicated and committed to offering a variety of recovery services for distressed debt portfolios of all types, Robert Engilman, President and COO of Persolve, LLC, will be speaking at the Debt Buyers Association International Annual Conference (DBA) at the Aria Resort and Casino Las Vegas, February 5 to 7, 2014.

Engilman has 25 years in the accounts receivable management industry (ARM), is a California lawyer and has a Masters in Business Administration.  With his experience and educational background, he has been able to fuse his knowledge of the ARM industry with his legal background and spearhead the creation and implementation of policies and procedures necessary to meet the compliance needs of all facets of Persolve’s business – legal recovery, collection servicing and debt buying.

Engilman will be sitting on a panel at the DBA conference moderated by Rozanne Anderson, former President of ACA International and currently, the Chief Compliance Officer and VP of Business Development at Ontario Systems, along with April Lindauer, Director of Legal Affairs and Compliance for Midland Credit Management, Inc. and David Cotter, Chief Compliance Officer at Absolute Resolutions Corporation which will focus on the number and nature of CFPB generated complaints, practical, scalable, tried and tested complaint management models, the importance of connecting complaints to collector compensation, and tips to improve the quality of compliance responses.  .

“I am very excited to be included on this panel,” Engilman said. “The information provided will be enlightening and at the same time helpful to debt buyers, collection attorneys and collection agencies of all sizes.”

The Consumer Financial Protection Bureau (CFPB) launched its consumer complaint portal in July 2013. This has created a new opportunity to address consumer complaints and disputes. Engilman continued, “The panel will help to better understand and provide real world solutions to handle the detailed and complex due diligence requirements imposed by the newly created Consumer Financial Protection Bureau.”

With more than 1,600 attendees and showcasing more than 130 exhibits, the DBA International Conference is considered the premier industry event, setting the tone for the year and providing educational programs and endless networking opportunities.

A Past attendee of the conference sums up the benefit and brilliance of what the conference has to provide: “With the debt landscape changing in the wake of a volatile economy, legislative challenges and emboldened debtors, as well as other business obstacles, the utility of this conference is greater than ever.”

Persolve, LLC is a full service legal recovery, collection and debt-buying firm that focuses on a litigation strategy in California and performs nationwide collection efforts under the name of Account Resolution Associates. Persolve is headquartered in California and is a complete Accounts Receivable Management solutions provider with a long history in the credit and collections industry.

Persolve’s unique blend of collection experience, efficient processes and best-in-class talent is fueling it into one of the most effective debt collection/creditors’ rights firms in the southwest and nationwide, representing a diverse mix of clientele.

DBA International is a non-profit trade association and the voice of the debt buying industry. DBA members work in a variety of financial services fields, and includes debt buyers, debt sellers, collection agencies and attorneys, and industry-related service providers. A source of experienced, knowledgeable and ethical debt buyers and other industry participants, DBA sets business conduct standards for the industry by requiring all members to accept and abide by a strict Code of Ethics.