Columbia Ultimate?s Innovative Collection Solutions and Expanded Training Programs Position Clients for Continued Success in 2010

VANCOUVER, Wash. – Columbia Ultimate, an expert in technology and integrated solutions for the collection industry, saw client-base growth and an upward trend in client satisfaction in 2009 as a result of its continuing strategy of delivering attentive client care, training programs, and innovative solutions to help clients thrive in difficult times.  

In 2009, Columbia Ultimate introduced clients to the Ajility Call Management Suite – an integrated call management solution with predictive dialing, personalized voice messaging, call recording and interactive messaging capabilities designed to increase the quantity and quality of contacts, route calls to the right collectors, and ensure peak performance.

According to Jason Melton, IT Director at Merchant Credit Adjusters, Omaha, Neb., “The dialer has eliminated non-pro¬ductive calls – the “busies” – no answer and calls connected by answering machines. With the new system, a collector doesn’t have to work calls that would not be productive.”

Columbia Ultimate’s  business analytics suite also received enthusiastic acceptance and deployment by collection agencies nationwide last year. The suite works hand-in-hand with the client’s collection software to help collectors quickly determine which debtors are most likely able and willing to pay. It includes highly accurate and competitive scoring data, a performance dashboard to monitor Key Performance Indicators (KPIs) and an easy-to-read graphical reporting tool designed to help agencies be more successful in their collection efforts, and improve profitability.

Backing the company’s innovative technology offerings were client care and training programs that included Columbia Ultimate’s annual Art of Success Conference.  The conference brought together collection agency managers, healthcare professionals, government collection experts, and IT specialists from across the U.S. to network and share collection industry best practices.

"In 2009, we focused on helping agencies adapt strategies and solutions to improve collection capabilities and stay profitable in the midst of the recession,” said R. Fred Houston, president and CEO of Columbia Ultimate. “For Columbia Ultimate, our success is based on the ability to listen to clients and incorporate their input into business strategies and technology designed to help them be even more successful in the future,” he explained.

About Columbia Ultimate
Columbia Ultimate, an innovator since 1979, delivers integrated collection software with attentive client care, analytics and call management solutions that empower organizations to maximize profitability in an increasingly competitive environment. Collection agencies, banks, healthcare and retail organizations, along with state, county and local governments across the country rely on Columbia Ultimate for their collection needs. Columbia Ultimate is privately held with headquarters in Vancouver, Wash. For more information, visit www.columbiaultimate.com