Collection Agency Advises Businesses to Stay on Track During Holiday Season

American Profit Recovery, a nationwide collection agency knows there are many times during the year that both businesses and consumers have financial challenges. Many questions revolve around the holiday season and whether a business should continue with their collection efforts, change the way they go about them or even stop during these times.

Other collection agencies may offer different advice but American Profit Recovery http://www.americanprofit.net/ suggests staying on track but with an understanding that with the holiday season comes an increased spirit of diplomacy and respect. A video from collection agency American Profit Recovery outlining several tips for debt collection during the holiday season can be seen here: http://www.collectionagencyblog.com/?p=329  Those tips American Profit Recovery give include:

Stay on Track: While it may be our nature to give people a break, it does a business no good to back off on collecting outstanding debt. Stay on track with your collection efforts and keep to your internal and external procedures. Also, letting customers get off track only lets them pile up more debt after the holidays which will inhibit future payments.

Diplomacy: Collecting during the holidays does not mean you have to be a scrooge. You can remain in the spirit of the holiday season and keep your customers on track. With a little extra diplomacy and a suggested extra customer service call during the holidays, you can keep customers on a payment schedule and pay them a little thank you to keep them as a customer.

Flexibility: Work to resolve debt, not just collect it. Increase your commitment to be flexible with your customers. Working out a payment arrangement is a great way to keep the cash flow running while letting your customers know you not only understand their situation but also value your relationship especially during the holiday season.

“Procedures a business should ordinarily follow the rest of the year should be followed to an even greater degree during the holidays,” states Jeff DiMatteo, partner at American Profit Recovery. “A business should always at anytime during the year, seek to understand a customer’s situation, be respectful of that situation and work in tandem to resolve their past due debt.”

About American Profit Recovery:
American Profit Recovery (APR) is a collection agency with offices in Massachusetts, Michigan and North Carolina. Founded in 2004, APR specializes in the collection of third-party debt in industries such as medical/dental, banking, trades, lawn care and other professional services. With early intervention and a strong focus on ethics and diplomacy with consumers, APR works hard to preserve the relationship between client and consumer with an ultimate goal of keeping the business relationship intact. The firm serves approximately 2600 clients nationwide. American Profit Recovery and their team have earned many awards including Best Places to Work in Collections and Most Influential People in the Collection Industry. 800-711-0023 http://www.americanprofit.net/