Sierra Group Compliance Signs Contact with United Collection Bureau to Launch ETHIcollect Compliance Program

Toledo, Ohio – United Collection Bureau, Inc. (UCB) announces the execution of a consulting service contract with King of Prussia, PA based Sierra Group Compliance, LLC to launch ETHICollect, an innovative new enterprise-wide, fully process-integrated compliance and consumer relationship management program. The program was designed and blueprinted for UCB by Sierra Group Compliance consultant Michael Fiori with UCB’s Executive Management Team lead by Jeff Horner, Chief Development Officer.

“The program provides for the installation of various interconnected system resources and business processes, together with third party oversight and auditing to insure that consumers receive the highest quality contact experiences and services available in the ARM industry”. Said Mr. Horner. “We at UCB feel that it is time for collection service providers to recognize that although the relationship with consumers is unique, in that consumers do not select the collection agency, never-the-less we need to embrace the consumer relationship and be attentive to the needs of consumers throughout the collection process”.

Key elements of the ETHICollect program include a specialized Debtor Relationship Management (DRM) software application for escalated calls and correspondence, Hotlines for employee and consumer escalation reports, targeted training segments, the installation of telephone system technology for 100% call recording and voice analytics with keyword and tone alerts, and business process audits by the third party compliance firm to validate and report on the ETHICollect Compliance Program.

“We are pleased with the current level of compliance and service UCB provides to consumers, and now the ETHICollect program will enable us to achieve a level of consumer satisfaction, service, and compliance controls that is unprecedented in the ARM industry.” Said UCB CEO Sanju Sharma. “ETHICollect is a sizable investment and cultural transformation that will bring significant value to our clients, consumers, and our company.”

The Debtor Relationship Management (DRM) software application configured by Sierra provides a high level of service to enable consumers to report, track, and confirm resolution for UCB’s handling of special circumstances and information on-line with a unique report ID and secure PIN code, or by calling a dedicated customer service and support hotline. “UCB’s creditor clients will realize significant value as UCB lowers compliance and regulatory risk, captures and drives meaningful consumer information back to clients, increases brand value through ROE, Return on Ethics, and actually increases recoveries in the process”. Said Mr. Fiori of Sierra Group Compliance. “Collection Service providers who embrace the need to invest and excel in consumer service and satisfaction will be at a significant advantage competitively going forward in the current ARM environment”.

About United Collection Bureau, Inc. (UCB)
UCB is one of the largest privately held Accounts Receivable Management companies in the U.S. with nearly 1100 employees in Six (6) offices located in the U.S. and Central America. The company serves all market sectors with collection call center services and progressive information technology solutions for debt recovery and revenue cycle management. For more information visit www.ucbinc.com or contact Anne Bulla at 336-869-1960 anbulla@ucbinc.com.

About Sierra Group Compliance
SGC is a female and disability owned enterprise that specializes in third-party compliance solutions.  Leveraging technology in an accessible and user-friendly manner allows system and business process users to present inquiries in a way that offers a timely and efficient response to critical business and compliance issues.  SGC sees itself as the new black-box that will protect business operations while creating more exact predictive customer models and providing a mechanism for resolving issues of process compliance.  For more information, contact Michael Fiore at 610-992-0288 ext. 111 or michael@sierragroupcompliance.com